Terms & Conditions

Private Transfers

These terms and conditions apply exclusively to our Private Transfer service and do not extend to any other services provided by Coral Coast Transport.

📌 By making a booking, you confirm that you have read, understood, and agreed to these terms.

📌 All online bookings require a minimum 48 hours notice and can be made via our website/live reservation system. For bookings within 48 hours, approval is required by our team via email, and is subject to availability.

Rates & Payment

• All rates are in Australian Dollars (AUD) and inclusive of GST (Goods & Services Tax - 10%) and Airport Taxes.

• Rates listed on our website are for one-way travel only.

• Full payment is required at the time of booking to secure your service date and time. We do not hold bookings without payment. Non-payment of any service means your booking has not been placed and is subject to cancelation.

• All accounts are due within seven (7) days of booking. Overdue payments will incur 10% interest for every 7 days thereafter.

• We accept all major credit/debit cards (payments online or over the phone only). We do not accept bank transfers, cheque or cash payments.

• No cash is accepted or carried onboard.

Refund & Cancellation Policy

📌 Cancellations will incur the following fees (per booking):

• Within 24 hours of service date: No refund

• Within 48 hours of service date: 50% refund

• Beyond 48 hours of service date: A $30 administration fee applies

🔹 All cancellation requests must be submitted in writing via email to contact@coralcoasttransport.com.au.

🔹Phone calls will not be accepted for cancellations.

🔹 Please allow 3–7 business days for refunded funds to reflect on your bank statement.

Airline Changes, Minor and Major Delays, Early Arrivals and Reschedules

📌 If your flight is changed, delayed, arrives early, cancelled or rescheduled, you must notify us in writing via email or SMS as soon as possible. Notifying us of any flight changes is the customer's full responsibility.

• Major Delays (2 hours or more): If your new flight arrival time is 2 or more hours later than originally scheduled, your existing transfer booking will no longer be valid, and a new booking must be made. All costs associated with the new booking are the customer's responsibility and are subject to availability.

• Minor Delays (less than 2 hours): If your new flight arrival time is less than 2 hours later than originally scheduled, we will reschedule your transfer where possible. If we are fully booked and unable to accommodate the revised arrival time, a third-party operator may be arranged to carry out your transfer. We will notify you by phone, SMS or email of the arrangements.

• Early Arrivals: If your flight arrives earlier than originally scheduled, we will do our best to accommodate the earlier arrival time. We will notify you by phone, SMS or email if we can carry out the transfer ourselves or need to arrange a third-party operator, with an estimated time of arrival.

• Failure to Notify Us: Failure to notify us in writing of any flight changes may result in a no-show, and the original booking will be non-refundable.

• Refunds and Cancellations: All flight-related changes are subject to the terms outlined in our Refund & Cancellation Policy. No refunds are granted if the customer chooses to leave/depart or arrange alternative transport or not wait for our services.

Unforeseen Circumstances

⏳ While we strive to fulfill all bookings on time, unforeseen situations such as (not limited too):

• Vehicle or driver issues

• Medical emergencies

• Adverse weather conditions

• Road closures or traffic congestion

If necessary, we will arrange another drive, third-party operator or alternative transport. Any compensation, monies, credit or refunds will be assesed on a case-by-case basis and are not granuteed.

Airport Transfers

✈️ Accurate Flight Details

Customers must provide accurate and complete flight details at the time of booking. Any changes to flight details must be communicated to us in writing via email or SMS as soon as possible.

📌 Airport Wait Times

Additional waiting time fees may apply and must be paid directly to the driver. Extended waiting will only be offered where operationally feasible and beneficial. We will communicate any available options and applicable charges as soon as possible.

📌 Airport Departures

Customers are responsible for checking their flight details and monitoring any airline updates or changes. We are not responsible for missed flights resulting from delays, traffic, incorrect pickup details or circumstances outside our control.

To allow sufficient time for airport check-in and security, we recommend scheduling your pickup to arrive at the airport:

• Domestic flights: At least 2 hours before departure.

• International flights: At least 3 hours before departure.

These are recommended minimum arrival times, and customers should allow additional time where advised by their airline or required by their individual circumstances.

📌 Travel Times and Journey Planning

It is the customer's responsibility to ensure sufficient travel time is allowed when booking transport, including time required to reach airports, accommodation, tours, attractions and other destinations. We do not manage or guarantee travel times on behalf of customers.

As local transport experts, we strongly recommend contacting us before confirming your booking if you are unsure how much travel time to allow. We can provide local advice and recommend appropriate pickup times or booking adjustments.

Same-day changes cannot be guaranteed and are subject to availability and operational requirements. We accept no responsibility for additional costs, missed flights, missed tours, missed connections or other expenses resulting from insufficient travel time allowed by the customer.

📌 Important Regional Travel Considerations

We do not recommend relying solely on Google Maps to estimate travel times throughout Far North Queensland. Our region is subject to tropical weather conditions, seasonal rainfall, flooding, road damage, road closures and ongoing roadworks across major highways, all of which can significantly affect journey times.

Customers are strongly encouraged to seek our advice when planning their transfers and to follow our travel time and pickup recommendations. Failure to allow sufficient time for regional travel is the customer's responsibility.

🧳 Pickup Procedures (Airport & General)

🛬 Domestic Arrivals:

• We arrive within 15 minutes of landing and will meet your inside the terminal at your assigned baggage carousel.

• Your driver will be waiting with a name sign, displaying your surname & flight number.

🛬 International Arrivals:

• We arrive 30 minutes after landing to allow time for customs security and clearance procedures, and wait at the arrivals gate.

• Your driver will be waiting with a name sign, displaying your surname & flight number.

🚐 General Pickups:

• All passengers must be ready and waiting at least 5 minutes before the scheduled departure time.

• We operate on a strict schedule. It is the guests responsibility to ensure they are on-time for the scheduled transfer.

• Passengers are granted a maximum of 10 minutes grace period (waiting-time). After this, our driver will be released. No refunds are permitted for no-shows.

• Coral Coast Transport is not responsible for missed flights. Please ensure you allow ample time to get to the airport, accounting for traffic, check-in, and security procedures.

Luggage, Additional and Oversized Items

📦 Each passenger is permitted EITHER of the following luggage allowances:

• Option One: One (1) handheld item and one (1) medium suitcase (up to 65 cm in height), OR

• Option Two: One (1) large suitcase only (up to 75 cm in height).

Any luggage exceeding the allowances above is considered excess and is subject to a charge of $15 per additional item.

If your luggage quantities exceed the vehicles storage capacity, we will notify you in writting, and may offer to either upgrade or split your booking to multiple vehicles or a larger, more suitable vehicle (additional charges may apply).

📌 Additional and Oversized Items

• Items such as foldable prams/strollers, golf bags, fishing rods or fishing gear, camera/photography equipment, boxes, wheelchairs, walking aids/frames, and any items other than standard luggage (suitcases) are classified as additional items. These are subject to a charge of $15 per item and cannot be substituted for the standard luggage allowance or used to replace allocated luggage capacity.

📌 Customer Disclosure Requirements

• Customers must disclose all luggage, additional items and oversized items at the time of booking. As a passenger transport operator, we must comply with applicable transport regulations and safety requirements, including the safe carriage of passengers and drivers and the safe loading of vehicles. This is a non-negotiable safety and compliance requirement. Customers cannot dictate or override vehicle capacity limits, luggage restrictions or our safety and compliance obligations. Failure to disclose items at the time of booking may result in items being refused, and any resulting additional costs or alternative transport arrangements will be the customer's responsibility.

📌 Airport Collection Time - Additional and/or Oversized items

• If additional time is required to collect or load items (not including standard luggage) at the airport, customers must notify us in advance. Additional surcharges may apply.

🚐 Vehicle Assignment

• Vehicles are assigned based on group size and total luggage quantity to ensure comfort, safety, and efficiency. Our system automatically assigns a standard minivan, however, If your luggage exceeds the vehicle storage capacity, we will notify you via email and either offer an upgrade to a larger vehicle or split between multiple vehicles (additional charges may apply).

• While special vehicle requests can be made, please note they are not guaranteed and are subject to availability.

Special Requests & Additional Charges

🚸 Child Seats:

• Baby/infant and booster seats must be pre arranged at the time of booking. These are free of charge.

• Child restraints are MANDATORY in the State of Queensland under the passenger transport legislation. We reserve the right to refuse service if the customer does not disclose prior to pick up.

• A maximum of three (3) anchored child seats can be fitted per vehicle. If more child seats are required, please contact us.

• Configurations: 0-2 years (rear facing), 3-4 years (forward facing), 5-8 years (booster).

🛑 On-route Stops:

• We can arrange to make a stop to pickup up luggage or additonal passengers, keys to your accomodation, or a shop for supplies/grocercies.

• This must be pre arranged before the travel date and is subject to availability (additional charges apply). On the day requests CANNOT be granted.

• Click and collect (15 minute stop): $30

• In-store or extra time (30 minute stop): $60

• If you require more than one stop, please contact us.

🌙 After-Hours Transfers:

• Transfers between 7:00 PM – 7:00 AM incur an additional fee of $40 per booking.

• For early morning bookings, a text confirmation with an estimated arrival time (ETA) will be sent.

Passenger Conduct & Safety

✅ Guide & Assistance Animals: Only approved service animals are allowed.

🚫 No alcohol, smoking, vaping, or illicit substances are permitted inside the vehicle.

🚫 NO eating or feeding (young children) food or drinks (except bottled water) onboard our vehicles at any time.

🚨 Zero-Tolerance Policy:

• Aggressive, threatening, or disrespectful behavior will result in immediate cancellation of the booking without a refund, contact to local authorities (QLD Police) and refusal of roadside service.

• If a passenger damages the vehicle, they will be financially liable for repairs and any associated costs.

Cleaning & Damage Fees

💲 A $300 AUD cleaning fee will apply for:

• Spills or mess that renders the vehicle out of service.

• Bodily fluids (vomit, urine, blood, etc.).

• Damage to interior fixtures or excessive soiling.

📌 Payment must be made immediately if the cleaning fee is applied.

🔹 Please take your trash with you to maintain a clean environment for all staff and passengers.

Lost Items

📦 Coral Coast Transport is not responsible for lost items left inside the vehicle.

🚗 If an item is found, we will do our best to return it.

💲 A return fee (equal to the transfer rate) will apply for item retrieval and delivery.

Third-Party Bookings

📌 If your booking is made through a third-party platform, we are not responsible for managing booking amendments, processing payments or resolving payment disputes relating to that platform.

📌 All booking changes and cancellations must be made through the original booking platform and are subject to that platform’s terms and conditions, unless otherwise agreed or stipulated.

📌 Where we are authorised to make changes directly to a third-party booking, any amendments remain subject to our Terms and Conditions, including applicable fees, additional costs, availability and operational requirements.