Terms & Conditions

📌 Important Notice 📌

Please take a moment to read and understand the terms and conditions for the specific service you are booking.

Each service has its own policies, so it's essential to review them carefully.

For any questions or concerns, feel free to reach out:
📞 Phone: +61 433 041 407
📧 Email: contact@coralcoasttransport.com.au

ABN: 23884141281
Operators Accreditation: 900577037

Thank you!

Private Transfers

These terms and conditions apply exclusively to our Private Transfer service and do not extend to any other services provided by Coral Coast Transport.

📌 By making a booking, you confirm that you have read, understood, and agreed to these terms.

Rates & Payment

  • All rates are in Australian Dollars (AUD) and inclusive of GST (Goods & Services Tax – 10%).

  • A 2.2% processing fee applies to all transactions, including refunds, and is non-refundable.

  • Full payment is required at the time of booking, unless otherwise arranged.

  • All accounts are due within seven (7) days of booking. Overdue payments will incur 10% interest for every 7 days thereafter.

  • We accept all major credit/debit cards (payments online or over the phone only).

  • No cash is accepted or carried onboard.

Refund & Cancellation Policy

📌 Cancellations will incur the following fees (per booking):

  • Within 24 hours of service date: No refund

  • Within 48 hours of service date: 50% refund

  • Beyond 48 hours of service date: A $30 administration fee applies

🔹 All cancellation requests must be submitted in writing via email to contact@coralcoasttransport.com.au or by SMS. Phone calls will not be accepted for cancellations.

🔹 Card processing fees and non-refundable.

🔹 Refunds incur a 2.2% payment processing fee.

🔹 Please allow 1–3 business days for refunded funds to reflect on your bank statement.

Airline Changes

📌 If your flight is changed, cancelled, or rescheduled, you must notify us in writing (via email or SMS) as soon as possible.

  • If your new flight arrival time is more than 2 hours earlier or later than your originally scheduled transfer, your booking will no longer be valid, and a new booking must be made.

  • All costs associated with a new or rescheduled booking are the responsibility of the customer and are subject to availability.

  • Failure to notify us in writing of any flight changes may result in a no-show, and the original booking will be non-refundable.

  • All flight-related changes are subject to the terms outlined in our Refund & Cancellation Policy.

Airport Transfers

✈️ Airport rates are inclusive of Ground Access fees.

✈️ Flight details must be provided at the time of booking.

📌 Airport Wait Times:

Additional wait time fees apply and must be paid directly to the driver. This will only apply if remaining on location is beneficial, and this decision will be communicated as soon as possible.

📌 Airport Departures:

It is the customer’s responsibility to check flight updates/changes. We are not responsible for missed flights.

Please allow the following standard check-in times:

  • Domestic flights: 2 hours before departure

  • International flights: 3 hours before departure

If airline changes affect your booking, contact us immediately in writing to check rescheduling options (subject to availability and additional fees per the cancellation policy).

🧳 Arrival & Departure Procedures

🛬 Domestic Arrivals:

  • We arrive within 15 minutes of landing and wait inside the terminal at your baggage carousel.

  • Your driver will be waiting with a signboard displaying your surname & flight number.

🛬 International Arrivals:

  • We arrive 30 minutes after landing to allow time for customs clearance and wait at the arrivals gate.

  • Your driver will be waiting with a signboard displaying your surname & flight number.

🚐 General Departures:

  • All passengers and luggage must be ready and waiting at least 5 minutes before the scheduled departure time.

  • We operate on a strict schedule and cannot wait for delays due to late arrivals, packing, or other hold-ups.

  • Coral Coast Transport is not responsible for missed flights. Please ensure you allow ample time to get to the airport, accounting for traffic, check-in, and security procedures (2 hours for domestic flights, 3 hours for international).

Luggage, Additional & Oversized Items

📦 Each passenger is permitted:

✔️ One small/carry-on bag (including backpacks)

✔️ One standard-size (medium/large) suitcase

🔹 Excess luggage, additional and/or oversized items MUST be disclosed at the time of booking. We have the right to refuse any luggage that is not disclosed.

🔹 Anything beyond two items per passenger is considered excess luggage. Surcharges apply.

🔹 If extra time is required for an item collection at the airport, please inform us in advance. Surcharges apply.

🚐 Vehicle Assignment Notice

  • Vehicles are assigned based on group size and total luggage to ensure comfort, safety, and efficiency. Our team will manually allocate a vehicle that best suits your trip.

  • While special vehicle requests can be made, please note they are not guaranteed and are subject to availability.

Special Requests & Additional Charges

🚸 Child Seats:

  • Baby/infant and booster seats must be pre arranged at the time of booking. These are free of charge.

  • All children must be securely restrained per Australian safety standards. We reserve the right to refuse service if the customer does not disclose prior to pick up.

  • 0-2 years (rear facing), 3-4 years (forward facing), 5-8 years (booster).

🛑 Multiple Stops:

  • Must be pre arranged before the travel date. Surcharges apply.

  • Subject to availability.

🌙 After-Hours Transfers:

  • Transfers between 8:00 PM – 7:00 AM incur an additional fee.

  • For early morning bookings, a text confirmation with an estimated arrival time (ETA) will be sent.

Delays & Unforeseen Circumstances

⏳ While we strive to fulfill all bookings on time, unforeseen situations such as:

  • Vehicle issues

  • Adverse weather conditions

  • Road closures or traffic congestion

If necessary, we will arrange an alternative driver or transportation. In cases where we cannot provide service, we will assist in organizing alternative transport, and compensation or refunds may be granted on a case-by-case basis.

Passenger Conduct & Safety

✅ Guide & Assistance Animals: Only approved service animals are allowed.

🚫 No alcohol, smoking, vaping, or illicit substances are permitted inside the vehicle.

🚫 Food and drinks (except bottled water) are NOT permitted inside the vehicle.

🚨 Zero-Tolerance Policy:

  • Aggressive, threatening, or disrespectful behavior will result in immediate cancellation of the booking without a refund.

  • If a passenger damages the vehicle, they will be financially liable for repairs.

Cleaning & Damage Fees

💲 A $300 AUD cleaning fee will apply for:

  • Spills or mess that renders the vehicle out of service.

  • Bodily fluids (vomit, urine, blood, etc.).

  • Damage to interior fixtures or excessive soiling.

📌 Payment must be made immediately if the cleaning fee is applied.

🔹 Please take your trash with you to maintain a clean environment for all passengers.

Lost Items

📦 Coral Coast Transport is not responsible for lost items left inside the vehicle.

🚗 If an item is found, we will do our best to return it.

💲 A return fee (equal to the transfer rate) will apply for item retrieval and delivery.

Third-Party Bookings

📌 If your booking is made through a third-party platform (e.g., Viator, TripAdvisor), we are not responsible for amendments, payments or disputes.

📌 Any changes or cancellations must be made through the original booking platform and is subject to their terms and conditions.

Surcharges & Additional Fees

🌙 After-Hours Transfer (8:00 PM – 7:00 AM): A surcharge of $30 per trip applies.

⏳ Over-stays (Airport Transfers Only): A charge of $30 per 15 minutes applies after the first 60 minutes of waiting.

🎒 Excess Luggage, Additional and/or Oversized Items: All items other than luggage incur a fee of $15 per item.

🛑 On-Route Stop: Stops requested during the journey are subject to a charge of $30 per 15 minutes and must be arranged in advance.

🧼 Vehicle Cleaning Fee: A $300 cleaning fee applies for spills, bodily fluids, or any incident requiring professional cleaning.

🎉 Public Holiday Surcharge: A $30 fee per booking applies on designated public holidays, including New Year's Day, Australia Day, Good Friday, Easter Sunday & Monday, Anzac Day, King’s Birthday, Christmas Day, and Boxing Day.

📄 Administration Fee: A $30 admin fee per booking applies in accordance with the cancellation policy.

💳 Card Processing Fee: A 2.2% card transaction fee applies to all bookings and cancellations.

Kuranda Shuttle Bus

These terms and conditions apply exclusively to the Kuranda Shuttle Bus Service and do not extend to any other service offered.

By making a booking, you confirm that you have read, understood, and agreed to these terms.

📌 Booking & Payments

  • Bookings must be made online via our official website.

  • A minimum of one (1) seat per booking is required for all services departing Kuranda.

  • Rates include operating costs, administrative fees, bank transaction fees, and travel time.

  • All transactions, including refunds, are subject to a non-refundable 2.2% card processing fee.

🚫 Cancellations & Refunds

  • Within 48 hours of service date: No refund

  • Beyond 48 hours of service date: Full refund (excluding a 2.2% processing fee)

To cancel, please submit your request in writing via email to contact@coralcoasttransport.com.au.

No refunds will be issued for:

  • No-shows

  • Change of mind

  • Incorrect booking details or customer errors

  • Shuttle delays if the customer chooses not to wait

⏳ Departure & Schedule

  • Shuttle times are estimates only and may change without prior notice.

  • Passengers must be ready 5 minutes before departure. The shuttle operates on a strict schedule and will not wait for late arrivals.

  • The service only drops off at designated locations—no additional stops will be made.

🧳 Luggage & Lost Items

  • We are not responsible for lost or left-behind items. If found, we will do our best to return them. A return fee will apply, calculated based on our Private Transfer rate.

  • Luggage space is limited. Do not assume we have the capacity, please contact us prior to making a booking.

  • Foldable wheelchairs can be accommodated, but our vehicles are not wheelchair accessible.

  • Animals are not permitted, except for guide or assistance animals, in which case two seats must be booked.

🚦 Passenger Conduct & Safety

  • Seat belts must be worn at all times.

  • Food, drinks, alcohol, smoking, and vaping are strictly prohibited. Bottled water is allowed.

  • If you feel unwell, inform the driver immediately. To prevent motion sickness, we advise not feeding young children before travel.

  • A $300 cleaning fee applies for excessive mess, spills, bodily fluids, or sickness that renders the vehicle unserviceable. The fee is payable immediately.

  • ZERO tolerance for rude, disruptive, intoxicated, or aggressive behavior. Violators will be removed from the shuttle, denied service, and reported to the police.

⏳ Delays & Unforeseen Circumstances

  • If the shuttle is delayed, passengers must remain at the meeting point until arrival. Delays may occur due to multiple pick-ups/drop-offs—we appreciate your patience.

  • In cases of unforeseen events (e.g., vehicle issues, road closures, severe weather), we will:

    • Make every effort to complete the booking.

    • Contact the customer if service cannot be fulfilled.

    • Offer a full refund or attempt to arrange alternative transport (subject to availability).

👶 Child Restraints & Car Seats

  • We are not required to provide child restraints. However, if arranged in advance and subject to availability, we may provide and install car seats for a small fee.

📜 Legal & Third-Party Bookings

  • By booking, you agree to these terms and conditions, which are legally binding.

  • If booked through a third-party platform (e.g., Viator, TripAdvisor), we are not responsible for disputes, amendments, or cancellations. Any modifications must be handled directly through the booking platform.

Scenic Wonders Tour - Atherton Tablelands

✅ By completing a booking, you acknowledge that you have read, understood, and agree to the Terms and Conditions of this tour.

🪢 Seat belts are compulsory for all passengers and must be worn at all times.

💵 Prices are valid for the dates indicated. All costs are shown in Australian Dollars (AUD) and include GST (Goods and Services Tax), unless otherwise specified. Prices are subject to change without notice.

⚠️ Coral Coast Transport reserves the right to cancel or alter itineraries due to weather, flooding, road closures, or other factors beyond our control. Itineraries may be modified at the discretion of the guide on the day for safety or operational reasons.

❌ If a portion of your tour is cancelled due to weather or conditions beyond our control, no refunds or credits will be granted. If the tour is cancelled entirely, a refund may be offered in accordance with our Cancellation Policy.

🤝 Third-Party Bookings

  • If you booked through a third-party travel agent, please contact your agent directly regarding refunds or rebooking requests.

  • Please read the agent’s Terms & Conditions carefully before booking. Their policies may differ from ours and are outside of our control.

🍴 Inclusions

  • Tour cost includes only the items specified in the itinerary. Additional purchases, travel insurance, incidental costs, or optional services are not included.

  • Meals and beverages are provided as specified in the itinerary. Additional food, drinks, or purchases are at the customer’s expense.

📅 Bookings

  • All bookings will be reconfirmed approximately 48 hours prior to the service date.

  • In the event minimum numbers are not met, we may offer a refund, reschedule, or the option to pay the shortfall (minimum cost) amount to run the tour, if all passengers wish to proceed (see Cancellation Policy).

  • All passengers must be 16 years or older to participate. The tour is not suitable for children under 16, passengers with significant mobility restrictions, or wheelchair users (our vehicles are not wheelchair accessible).

  • We reserve the right to refuse service or boarding to passengers who are intoxicated, drug-affected, or display abusive behaviour. If this occurs during the tour, you may be removed, and alternative transport will be arranged at your expense. No refunds or credits will be provided in these circumstances.

⚠️ Injury, Damage, Accidents, Death

  • Coral Coast Transport accepts no liability for injury, damage, accidents, or death sustained during the tour.

  • Once you step outside our vehicle, you are responsible for your own safety.

  • It is your responsibility to ensure you have appropriate travel insurance covering medical treatment, cancellation, loss of belongings, and other risks.

❌ Cancellation Policy

  • Cancellations by the Customer (Shared Tours):
    Within 7 days of the service date: No refund.
    Beyond 7 days of the service date: Full refund, less a $30 administration fee, per booking.
    No-shows: No refund.

  • Cancellations by the Customer (Private Tours):
    Within 14 days of the service date: No refund.
    Within 30 days of the service date: 80% refund (20% retained as cancellation fee).
    Beyond 30 days of the service date: Full refund, less a $30 administration fee.

💰 Minimum Numbers / Minimum Cost (Shared Tours):
If the tour does not meet the minimum number of participants, reasonable notice will be provided to all participants, and we may offer the option for participants to:

  • cover the shortfall (minimum cost) amount to run the tour, or

  • reschedule to another date, or

  • receive a full refund.

🌧️ Adverse Weather & Operational Issues:
In the event of adverse weather, dangerous conditions, or unforeseen operational issues, a full refund (less the administration fee) will be provided, if we cancel the tour.

✉️ How to Cancel:
All cancellation requests must be submitted in writing via email to: contact@coralcoasttransport.com.au. Text messages or phone calls will not be accepted.

🛡️ Travel Insurance

We highly recommend arranging comprehensive travel insurance. In the event of cancellation, loss of belongings, or operational disruptions, you may be able to claim through your insurance provider (subject to their terms and conditions). Please check your policy carefully.

🌿 Cultural Acknowledgement

We acknowledge the Traditional Custodians of the lands we travel through. We ask that you respect the guidance of your tour leader to minimise disturbance to wildlife and the natural environment. We pay our respects to Elders past, present, and emerging, and thank them for allowing us to share the knowledge, beauty, and natural wealth of our Country.

COVID-19 Safe Plan

🔴 Feeling unwell? If you or any passenger are experiencing COVID-19 symptoms or any other contagious virus, please do not travel.

📞 Contact us ASAP! It is your responsibility to cancel or reschedule your booking if needed (cancellation policy applies).

😷 Face masks are available free of charge upon request.

🧴 Hand sanitiser is provided, and our vehicles are regularly disinfected & thoroughly cleaned for your safety.

Your health & safety matter! 💙 Stay safe and travel responsibly.