Terms & Conditions

Please ensure you read and understand the terms and conditions for the service you are booking, as each service is different so are their terms. For any questions or concerns, please contact us. Thank you.

Shuttle Bus Service - Terms and Conditions

These terms and conditions are for the Shuttle Service and are not in conjunction with any other service.

• Shuttle service bookings are available online via our website or over the phone.

• Our prices are fixed for ALL passengers. Prices are inclusive of operating costs, admin fees, transaction/bank fees, travel & time.

• All bookings are FINAL - It is the customers responsibility to ensure all details are correct and valid. We hold no responsibility for misleading, incorrect or fraudulent information provided.

• NO refunds are provided for the following:
  No-shows, change of mind, cancellations on the day of booking for the day of booking, providing incorrect/wrong information or making a mistake/wrong booking or if the shuttle service is delayed and the customer decide not to wait.
  It is the customer’s responsibility to ensure all details are correct. Please double check your selections prior to payment.

• Advanced cancellations (up to 48 hours prior to the booking date) are permitted for a full refund of the booking minus the administration and processing fee (2.2% per transaction). Cancellations must be in writing and emailed to contact@coralcoasttransport.com.au

• Changes can be made no later than 48 hours prior to the booking. Customers must contact the office. Subject to availability.

• Shuttle times may vary; these are an estimate only and are subject to change without notice.

• Our shuttles can accommodate up to Eleven (11) passengers only. If you would like a more personalized transfer, then please book our “Private Transfer” via our website.

• Departures: Passengers MUST be waiting 10 minutes prior to departure. Under no circumstances will the shuttle wait due to poor timing, delays, or holdups. We run on a strict time schedule.

  The shuttle will only pickup at your accommodation. No other stops are permitted.

• Arrivals: Our drivers will arrive at the Airport when the last plane for the booking lands. We will collect ALL passengers from the T2 Domestic Terminal Bus Bays #1-13. When the driver arrives at the terminal, we will contact you. Please make sure your phone is ON. Please do not leave the arrivals terminal. We will try to contact you, before departure. Please ensure the correct phone number is provided, and includes the area code. If we cannot contact you and you miss your shuttle, this is considered a 'no-show' and no refund or compensation is granted.

• The shuttle will only drop off at your accommodation. No other stops are permitted.

• If your flight is delayed, cancelled or your departure/arrival time has changed, it is your responsibility to contact notify us. We will assist you as best we can in arranging another booking time. Subject to availability. Additional fee may also apply.

• Prices are subject to change without notice.

• Prices are inclusive of the Australian goods and service tax (GST) 10%

• All transactions include a non-refundable 2.2% card processing fee

• No credits, vouchers or coupons are accepted.

• Coral Coast Transport (and its contractors) hold extensive comprehensive and liability insurance policies. It is highly recommended that passengers take out their own travel insurance policy.

• Coral Coast Transport has subcontracted drivers and vehicles. Not all vehicles are labelled. For safety reasons, we advise customers to ALWAYS check with the driver, before getting into any vehicle.

• We hold NO responsibility for lost items. If found, we will do our best to return or hold the item. It is the customers responsibility to contact us. A return fee applies, subject to availability and is calculated at a standard "Private Transfer" rates.

• Seat belts MUST be worn at all times.

• NO food, drink, alcohol, smoking, or vaping permitted onboard. Bottled water is allowed.

• If you are going to be sick – please let the driver know IMMEDIATELY.

• Please DO NOT feed young children before travel as the windy roads and will make them sick.

• Please refrain from stopping and getting food or drinks before collecting luggage. 

• A cleaning fee of $300.00 will be charged for any excessive mess, bodily fluids, sickness/vomit, or any type of spillage that deems the vehicle unserviceable. The outcome is determined by the driver, at the time and will be payable to the Company Director.

• Any additional fees or charges that apply to your booking, will be stated on your invoice and on the booking summary at time of booking. 

• Unfortunately, our vehicles are not wheelchair accessible, however we can carry foldable wheelchairs. We will gladly assist our passengers at all time, when/if safe to do so. However, if the passenger requires full time aid (due to disability or impairment of any kind) they must be accompanied by a carer or guide. It is not the drivers responsibility to aid the customer. We can only provide some assistance during loading and unloading.

• Animals are not permitted for travel in our shuttle service unless its a guide/assistance animal. If you require transfers for you & your guide/service animal, then you must book two seats (one for the passenger and one for the animal). If this is not ideal then please contact us to arrange a “Private Transfer”.

• We have a ZERO tolerance policy for rude, disrespectful, disruptive, drugs/alcohol influenced, or aggressive behaviour. Your booking will be cancelled, you will be vacated off the shuttle and reported to the Police.

• If the shuttle service is running late or behind schedule, please remain at the meeting point until the shuttle arrives. We do our best to arrive on time but please contact +61433041407, if you wish to have an update on the estimated time of arrival. Please keep in mind that we are picking up & dropping off at multiple locations and sometimes this can slightly delays our running schedules. Please be patient.

• In the event of unforeseen circumstances and/or out of our control scenarios, we will do our best to complete the booking however if we cannot, then we will contact the customer and may provide a full refund of the booking. This will be advised as soon as possible. In some cases, we will try to organise another form of transport for you - subject to availability.
  Reason examples include but are not limited to:
  - Roadblocks, road closures, traffic delays, accidents that may or may not involve our vehicles, Police checks, Transport Department checks, bad or severe weather, dangerous conditions, break downs, urgent sanitary cleaning/maintenance, medical emergencies etc.

• Car Seats (Children): We do not have to provide child restraints. However, if available and pre-arranged then we may be able to provide & install these for a small fee. Please see Government Website Source: https://www.qld.gov.au/transport/safety/rules/children
  Children under 16 years of age MUST be accompanied by an adult or booking will be cancelled.

• All feedback is welcomed. We strive to do our best at providing a positive service to our community and visitors. We thank you for taking the time to read the terms and conditions and/or using our services. If you would like to get in contact with us, please email us and include the booking name, date, and time for reference

• Terms and conditions are legally binding. By making a booking, you agree to the terms and conditions of Coral Coast Transport's Shuttle Service.

• If you have made a booking through a Third Party (included platforms such as Viator or TripAdvisor etc), we hold no responsibility as this is not booked directly through us and who you have paid. Any changes or amendments must be made through the Third Party Platform.